Not as described
The product, included contents, condition, packaging or other important detail is materially different from what GoodLot showed or described before purchase.
✓ GoodLot covers the returnReturns & refunds
15 days. Full refund. No guessing.
If the product you receive does not match GoodLot's description, or it arrives with a functional problem, GoodLot will make it right and cover the cost of resolving the return.
15 days
Free return window
Full refund
For covered return cases
GoodLot covers the cost
When the item is not as described or has a functional issue
01 / When GoodLot covers it
If what arrives is different from what we described, the cost is on us.
The two covered cases are simple: the listing did not accurately describe what you received, or the product has a functional problem when you receive it.
Functional issue on arrival
The product does not function as it should when received. Contact GoodLot within the 15-day return window so we can help resolve it.
✓ GoodLot covers the return02 / What “free” means
Covered means covered.
When the return is caused by a description mismatch or a functional problem, GoodLot takes responsibility for the costs required to resolve the return and issue the refund.
Return cost
GoodLot covers the return cost for covered cases.
Covered
Full refund
Covered returns qualify for a full refund under the 15-day policy.
Covered
Resolution support
GoodLot will guide you through the return steps instead of leaving you to figure it out alone.
Included
03 / The return process
Simple enough to understand before you ever need it.
If there is a covered problem, contact GoodLot within the 15-day return window. Share the order information and tell us what is wrong. We will guide the next step.
Reach out within the 15-day return window.
Tell us what does not match the description or what is not working.
GoodLot will explain what to do next for the covered return.
Covered returns qualify for a full refund under the policy.
The discount should not move the risk onto the customer.
If GoodLot's description was wrong, or the product arrives with a functional problem, GoodLot takes responsibility for the covered return.
04 / Common questions
The important part, in plain language.
This page is designed to explain the core 15-day free full-refund policy without burying the customer in legal language.
What does “not as described” mean?
It means an important part of the product you received is materially different from the information GoodLot presented before purchase, such as the product itself, included contents, condition or another relevant listing detail.
What if the product has a functional problem?
Contact GoodLot within the 15-day return window and explain what is not working. If the issue is covered by the policy, GoodLot will handle the covered return costs and the full refund.
Do I have to pay for the covered return?
No. When the return is covered because the product does not match GoodLot's description or has a functional problem, GoodLot covers the costs required to resolve the return.
How long is the return window?
GoodLot provides a 15-day free full-refund policy for the covered cases explained on this page.
Need to start a return?
Tell us what happened.
Include your order number and a short description of the issue so GoodLot can route your request quickly.