How GoodLot handles your information.

Scope of this policy

This Privacy Policy applies to personal information collected through GoodLot's website, customer accounts, checkout, customer support, marketing interactions and other services that link to this policy.

Information we may collect

The information GoodLot may collect includes:

• Contact information, such as your name, email address, phone number and shipping or billing address;
• Order information, such as products purchased, order history, returns and fulfillment details;
• Account information, if you create or use a GoodLot customer account;
• Payment-related information processed through our payment providers;
• Device and usage information, such as browser type, IP address, pages viewed and interactions with the site;
• Customer support information you provide when contacting GoodLot;
• Marketing information, including communication preferences and interactions with marketing messages.

Where information comes from

GoodLot may receive information directly from you when you place an order, create an account, submit a form, contact support or otherwise interact with the store.

We may also receive information automatically through cookies, pixels, analytics technologies, Shopify services and other tools used to operate or improve the website.

How we use information

GoodLot may use personal information to:

• process payments, orders, shipping, delivery, returns and refunds;
• provide customer support and respond to inquiries;
• operate, maintain, secure and improve the website and services;
• prevent fraud, abuse and unauthorized transactions;
• send service-related and, where permitted, marketing communications;
• understand website usage, customer interests and business performance;
• comply with legal, tax, accounting and regulatory obligations.

How we may share information

GoodLot may share personal information with service providers and partners that help us operate the business, such as payment processors, Shopify and ecommerce technology providers, shipping carriers, tracking services, customer support tools, analytics providers, marketing platforms and professional advisors.

We may also disclose information where required by law, to protect GoodLot or others, to investigate fraud or security issues, or in connection with a business transaction such as a merger, financing, acquisition or sale of assets.

Cookies, analytics and similar technologies

GoodLot and its service providers may use cookies, pixels and similar technologies to keep the site functioning, remember preferences, understand traffic and usage, measure performance, prevent fraud and support marketing activities.

Your browser and device may provide controls that allow you to limit or block certain cookies. Some site features may not work properly if necessary technologies are disabled.

Advertising and marketing

GoodLot may work with advertising, analytics and marketing providers to understand the effectiveness of campaigns and show relevant marketing where permitted by law.

Depending on your location and the technologies used, certain disclosures to advertising partners may be considered “sharing,” “targeted advertising” or similar activity under applicable privacy laws. Where required, GoodLot will provide applicable opt-out choices.

Data retention

GoodLot keeps personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting requirements, and dispute resolution.

Security

GoodLot uses reasonable administrative, technical and organizational measures designed to protect personal information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Your privacy rights and choices

Depending on where you live, you may have rights concerning your personal information. These may include the right to request access, correction, deletion, portability, or information about certain disclosures or uses.

You may also have the right to opt out of certain forms of targeted advertising, sale or sharing of personal information where those terms apply under local law. GoodLot may need to verify your identity before completing certain requests.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages. Service-related communications about an order or account may still be sent where necessary.

Children's privacy

GoodLot's services are not intended for children under the age at which parental consent is required under applicable law, and we do not knowingly seek to collect personal information from children for independent use of the services.

Third-party websites and services

GoodLot may link to or use third-party websites, apps and services. Their privacy practices are governed by their own policies, and GoodLot does not control how those third parties handle information outside GoodLot's services.

Changes to this policy

GoodLot may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices. The effective date at the top of this page will be updated when changes are published.

Contact us about privacy

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact GoodLot through the customer support page.